You can create a customer account to keep track of all your orders. Of course, you can also order without having a customer account. If you have further questions about your account, please contact us via our contact form.

To be able to pay via Payfast you will need a free Payfast account. Payfast offers various payment options. If you want to pay your order via Payfast, you will be forwarded to Payfast and asked to log in your account or register yourself. Now just select the desired payment method (Payfast balance, debit or credit card) and confirm the payment. After that we will receive a confirmation from Payfast and ship your goods as soon as possible.

You can only change your order if you haven’t paid yet. In this case, please contact us through our contact form and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

You’ve spontaneously decided to go for a different product? If you’ve already paid, there is unfortunately no possibility to cancel your order. As soon as you’ve received your order, you can of course make use of your right of revocation and send the products back to us. If you’ve chosen bank transfer as your method of payment, but haven’t transferred the amount yet, we can still cancel your order. In this case, please fill out our contact form.

Status of my order

After placing your order, you receive an automatic order confirmation. If you have payed via bank transfer, please transfer the amount within the next few days. If you’ve payed your order directly, it will immediately be passed on to our shipping providers. You didn’t receive an order confirmation? Maybe you’ve accidentally made a typing error. Reach out to us via our contact form and we’ll tell you if we’ve received your order.

We provide free shipping inside of South Africa and Namibia via Fastway couriers. Delivery is within 2-3 working days from the order date.

Changing your address is just in some cases possible. Our Service Crew can tell you, if we are able to change your address. Use our contact form to get in touch.

You can revoke Bovino products that you’ve ordered in our online shop within 30 days after receiving the order. Please contact our Service Crew via our contact form about your wish to revoke your order and send the products within 7 days.

As soon as we’ve received your return, we will refund the amount via the same payment method you’ve used. Please be aware, that the return costs are borne by the buyer and we don’t cover them in case of revocation.

You’ve suddenly fallen in love with a different model and would like to change the one you’ve ordered? Of course, that is possible. Since we don’t do direct exchanges due to logistical reasons, you must revoke your product. As soon as we receive the return, we will refund the amount to your account. With the refund you can order your new preferred product. Please note that we can't refund a product that has been used/isn't resell-able.

Bovino stands for quality and long-life duration. Therefore, we guarantee you a warranty of 24 months from the date of purchase of your Bovino products. This exists additionally to the legal warranty. Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases, please reach out to our Service Crew via our contact form. We will try to get in touch with you as quickly as possible and find a solution for the problem.

Warranty does not cover:

Damage caused by incorrect usage and accidents (e.g. shock, fall, high water intrusion, scratches on glass)

The warranty does not extend by unauthorised interference of the buyer or third party. The warranty period does not prolong through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Bovino product has defects, please include your invoice as voucher when reclaiming the product.

If you’ve received a different product than ordered, please contact our Service Crew via the contact form.

If you’ve bought your product at one of our retail stores, please refer to them in case of return or warranty claims. Products that weren’t ordered in our online shop can only be returned to the retailer.